Refund policy

Refund & Return Policy

At korvellos, customer satisfaction is important to us. We are committed to providing a fair and transparent return and refund process.

Returns

We accept return requests within 30 days after the customer receives the order. To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging.

To request a return, please contact us at support@korvellos.com before sending any item back. Our customer service team will provide return instructions and the appropriate return address.

Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible and provide your order number and clear photos of the item.

If the issue is confirmed, we will provide an appropriate solution, including a replacement or refund where applicable.

Refunds

Once we receive and inspect an eligible returned item, we will notify you of the refund status. Approved refunds will be issued to the original payment method.

Please allow your bank or payment provider additional processing time before the refund appears in your account.

Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at support@korvellos.com. We cannot guarantee cancellation once an order has entered the fulfillment or shipping process.

For any return or refund questions, please contact:

Email: support@korvellos.com